Request Warranty Service
Easily request warranty service for your XAG equipment. Submit a claim and get fast support from XAG Australia.
✅Covered Under Warranty
- Manufacturing defects affecting the drone, remote controller, battery, or task system.
- Electrical or hardware failures not caused by external factors.
- Internal system malfunctions unrelated to user operation.
- Software or firmware issues caused by XAG-released updates.
❌Not Covered Under Warranty
- Normal Wear and Tear
- Pilot error or improper operation (e.g., ignoring system warnings).
- Crashes due to obstacle avoidance system limitations.
- Water or chemical damage beyond rated protection levels.
- External factors (Force Majeure), such as:
- Bird strikes
- Extreme weather conditions
- Strong winds exceeding operational limits
- Use of unauthorized third-party parts or modifications.
- Failure to perform routine maintenance, leading to equipment failure.
- Outdated firmware or app usage causing system malfunctions.
**❌**If your issue is not covered under warranty, you may opt for a paid repair service through XAG Australia.